avast !误报的2种解决方法以下信息来自
官方人员在
论坛中的回复:
If it is indeed a false positive, add it to the exclusions lists:
Standard Shield, Customize, Advanced, Add and
Program Settings, Exclusions
Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.
Send the sample to
virus@avast.com zipped and password protected with the password in email body and false positive in the subject.
Or if it is in the avast chest send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest. A copy of the file/s will remain in the original location, so any further action you take can remove that.
简单翻译:
如果你确定是误报.
首先,将它加入除外目录中.在隔离区中恢复它(你点"删除"估计就没戏了),并周期性地在隔离区右键扫描它,直到它不再被误报,再将它从隔离区删除(
文件恢复后隔离区依然有备份).
上报误报方法有两种:
一.发送样本到
virus@avast.com 压缩并用密码加密.将密码写在E-mail中,并将E-mail的标题设为 false positive.这种方法适合大量的误报上报.
二.在隔离区右键它,选"发送给 Alwil soft) 这样发送就不需要压缩和密码加密. 发送后隔离区依然后备份,当误报解决后,你就可以将它从隔离区中删除.(
如果按照默认方式发送,需要Outlook Explorer的支持).
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